Actress Shamita Shetty recently took to social media to express her frustration with IndiGo after her luggage was offloaded without prior notification. Shamita had traveled from Jaipur to Chandigarh for an event, only to discover upon arrival that her essential belongings, along with her hairdresser’s bag, had been left behind due to weight restrictions. The actress criticized the airline’s handling of the situation, highlighting the lack of communication with passengers.
Shamita shared her experience on X (formerly Twitter), explaining that the incident left her stranded at Chandigarh Airport. She expressed disappointment that neither she nor the other affected passengers were informed before their luggage was removed. According to Shamita, the airline expected her to wait for the next available flight, which was scheduled to arrive after her event had concluded.
IndiGo responds
Following her post, IndiGo issued a public apology, requesting Shetty’s contact details to address the issue directly. However, Shamita responded by reiterating that offloading luggage without notifying passengers is unacceptable. She also noted that several other travelers faced the same inconvenience, calling for better accountability and service from the airline.
"Ms Shetty, we apologize for the inconvenience caused and would like to address the matter. We tried to contact you on the registered number, but the calls went unanswered. Could you please DM us an alternate contact number and a convenient time for us to reach out," IndiGo said in a tweet.
The incident has reignited discussions around customer service and baggage handling, with budget airlines often coming under scrutiny for operational lapses. Some social media users defended the airline, pointing out that safety and load management can justify baggage removal. Others criticized Shamita, suggesting that her celebrity status should not entitle her to preferential treatment, adding that such issues are common across the aviation industry.
IndiGo Airlines has faced similar backlash in the past, with passengers demanding better communication and improved ground staff training. As airlines strive to balance operational efficiency and customer satisfaction, incidents like this highlight the growing need for transparent communication to avoid further public dissatisfaction.
Shamita Shetty had participated in reality show Big Boss and in her recent film ‘The Tenant’ the actress essayed the role of an attractive and bold woman, Meera, moves into a middle-class housing society.
Shamita shared her experience on X (formerly Twitter), explaining that the incident left her stranded at Chandigarh Airport. She expressed disappointment that neither she nor the other affected passengers were informed before their luggage was removed. According to Shamita, the airline expected her to wait for the next available flight, which was scheduled to arrive after her event had concluded.
IndiGo responds
Following her post, IndiGo issued a public apology, requesting Shetty’s contact details to address the issue directly. However, Shamita responded by reiterating that offloading luggage without notifying passengers is unacceptable. She also noted that several other travelers faced the same inconvenience, calling for better accountability and service from the airline.
Pardon my French but Indigo airline ur a pretty Shit airline to fly on! N the ground staff is totally useless! Think twice before flying on this airline ! @IndiGo6E #indigo a total no no! pic.twitter.com/UXMo9Oceys
— Shamita Shetty 🦋 (@ShamitaShetty) October 28, 2024
"Ms Shetty, we apologize for the inconvenience caused and would like to address the matter. We tried to contact you on the registered number, but the calls went unanswered. Could you please DM us an alternate contact number and a convenient time for us to reach out," IndiGo said in a tweet.
The incident has reignited discussions around customer service and baggage handling, with budget airlines often coming under scrutiny for operational lapses. Some social media users defended the airline, pointing out that safety and load management can justify baggage removal. Others criticized Shamita, suggesting that her celebrity status should not entitle her to preferential treatment, adding that such issues are common across the aviation industry.
IndiGo Airlines has faced similar backlash in the past, with passengers demanding better communication and improved ground staff training. As airlines strive to balance operational efficiency and customer satisfaction, incidents like this highlight the growing need for transparent communication to avoid further public dissatisfaction.
Shamita Shetty had participated in reality show Big Boss and in her recent film ‘The Tenant’ the actress essayed the role of an attractive and bold woman, Meera, moves into a middle-class housing society.
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